Accounts Receivable & Customer Service Representative
Sterling Technologies is a growth-oriented company. For nearly 5 decades we have been serving a diversified array of industries including Aerospace, Military, Medical, Automotive, and On & Off Highway equipment providers. Sterling manufacturers integrated electrical and mechanical assemblies that are flexible to the customer's needs. These include wire harnesses, power distribution and controls, PCB assemblies and more. Sterling has built a strong reputation as a Tier 1 and Tier 2 supplier to the heavy equipment and automotive industries. Sterling provides a combination of integration, innovation, value, and service. With a commitment to quality, innovation, reliability, and customer satisfaction, Sterling Technologies offers a wide range of services and is certified to ISO 9001 and IATF 16949 standards. We are a collaborative, friendly team-oriented work environment focused on growth.
The Role in a Nutshell
We are looking for a unique professional: someone who loves keeping the books balanced but understands that behind every invoice is a human relationship. As our AR & Customer Service Representative, you will be the voice of the company for our clients, ensuring that payments are processed accurately and inquiries are handled with grace and efficiency.
Key Responsibilities
● Billing & Collections: Generate and distribute accurate invoices; monitor aging reports and perform proactive outreach on overdue accounts. ● Payment Processing: Post daily deposits (ACH, Check, Credit Card) and reconcile any discrepancies.
● Customer Advocacy: Act as the primary point of contact for billing questions, account updates, and general service inquiries via phone and email.
● Problem Solving: Investigate and resolve customer complaints or pricing disputes with a focus on "win-win" outcomes.
● Data Integrity: Maintain clean, up-to-date customer records in our ERP/Accounting Software: Microsoft Dynamics 365: Business Central What You Bring to the Table
● The Experience: 2+ years in Accounts Receivable, Billing, or a heavy-volume Customer Service role.
● The Mindset: You view collections as a customer service task, not a confrontation.
● Technical Chops: Proficiency in Excel (v-lookups are your friend) and experience with accounting software.
● Communication: Exceptional verbal and written skills. You can explain a complex billing error clearly and kindly.
● Detail Obsession: You’re the type of person who notices a missing decimal point from a mile away.
Why Join Us?
● We offer Health, dental, and vision insurance
● 401(k) matching
● Profit Sharing
● Generous PTO
● A supportive team culture that values work-life balance
● Professional development opportunities
(if you already have a resume on Indeed)